Thank you for choosing The Science Plug (“we,” “us,” or “our”). This Refund Policy explains our policy regarding refunds for the services provided through the website www.thescienceplug.com (referred to as “the Website”).
Please read this policy carefully before making a purchase. By accessing or using our services, you agree to comply with this Refund Policy. If you disagree with any part of this policy, you should not proceed with your purchase.
No Refunds After Payment
1.1. Once you have made a payment for any classes or educational sessions offered by The Science Plug, we do not provide refunds.
1.2. This policy applies to all services, including but not limited to online courses, workshops, tutoring sessions, and any other educational programs or events provided through the Website.
1.3. By making a payment, you acknowledge that you have attended and received the services provided, and therefore, you are not entitled to a refund.
Quality Assurance
2.1. We strive to deliver high-quality educational services and ensure that our instructors are experienced and knowledgeable in their respective fields.
2.2. If you have any concerns or issues regarding the quality of our services, please contact us within 48 hours of the completion of the class or session via WhatsApp oe email. We will make reasonable efforts to address your concerns and resolve any issues that may have arisen.
Cancellation or Rescheduling by The Science Plug
3.1. In the unlikely event that we need to cancel or reschedule a class or educational session, we will notify you as soon as possible.
3.2. In such cases, you will have the option to reschedule for a future class or session at no additional cost.
Exceptional Circumstances
4.1. In exceptional circumstances, such as documented medical emergencies or unforeseen circumstances that prevent your attendance, you are not required to make a payment.
4.2. To be eligible for consideration, you must provide appropriate documentation or evidence supporting your refund request.
4.3. The final decision on refunds in exceptional circumstances will be made at our sole discretion.
Contact Us
5.1. If you have any questions or concerns about our Refund Policy, please contact us using the contact information provided on the Website.
Please note that this Refund Policy is in addition to any statutory rights you may have as a consumer under applicable laws in your country.